VoIP Training Overview

VoIP Training Overview Course with Hands-On Exercises (Online, Onsite and Classroom Live)

It is not easy to master VoIP. It’s a complex technology. The introduction and popularity of SIP means truly open system standards and options that are not vendor specific. Added to this, there are many deployment options available. Given this complexity, it’s no surprise that IT and telecom engineers find it hard to determine the optimum design and deployment choices for their environment.

If you are a technical manager or professional, this VoIP Training course will help you understand the concepts, design considerations, and deployment models for VoIP. We will introduce you to the underlying protocols, compression methods, and network impact. We will study the design considerations for distributed locations and remote/home workers. We will also study the physical and application layers regarding gateways, media servers, and endpoints.

Planning and design exercises will help you make the bridge from the theory to the applications of VOIP. All in all, the VoIP Training course will help you acquire an in-depth understanding of the VoIP technology. You can turn this VoIP course into an Action Learning Workshop by extending it to three-days with the addition of a “workshop day” devoted to a case study specific to your organization. This applied learning day can help you learn while you build a VoIP design and procurement requirements document for your own organization.

VoIP TrainingDuration: 2 days

  • We can adapt this VoIP Training course to your group’s background and work requirements at little to no added cost.
  • If you are familiar with some aspects of this VoIP Training course, we can omit or shorten their discussion
  • We can adjust the emphasis placed on the various topics or build the VoIP Course around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the VoIP course in manner understandable to lay audiences.

The target audience for this VoIP course:

  • Communications, systems, and software engineers; network, IT, and marketing/sales professionals; technical or strategy managers or consultants, and others who plan to evaluate, design, build, or work with VoIP networks, applications, and services.

The knowledge and skills that a learner must have before attending this VoIP course are:

  • While there are no specific prerequisites for this VoIP course, a technical background and prior exposure to telecommunications or IT issues will be very helpful.

Upon completing this VoIP course, learners will be able to meet these objectives:

  • Assess the strengths and limitations of VoIP vis-à-vis traditional telephony
  • Describe the current markets, applications, and network providers for VoIP
  • Understand the key components of a VoIP design and how they fit together
  • Describe the conceptual and theoretical underpinnings of your field
  • Understand the VoIP protocols and their importance to your design
  • Appreciate bandwidth considerations and apply compression methods
  • Characterize VoIP’s impact on your network and QoS
  • Learn VoIP provider concepts
  • Develop a VoIP deployment plan


  • Limitations of traditional telephony
  • VoIP vs. traditional telephony: Advantages and disadvantages
  • History

Commercial Markets and Applications: Why Is VoIP Being Adopted So Readily?

  • Business applications
  • Distributed sites
  • Remote/home workers

The Big Picture: VoIP Systems Architecture

  • Deployment models for VoIP in an enterprise
  • Vendors and the basics of their offerings
  • Basics of TCP

VoIP Protocols

  • SIP
  • H.323
  • Others
  • VoIP Compression Methods
  • VoIP and QoS
  • Network Delay considerations
  • VoIP Training

VoIP Devices and Systems

  • Gateways
  • Media servers
  • Application servers
  • Registrars
  • Proxy servers
  • VoIP Provider/Carrier Considerations and Planning

System Planning and Design

  • Design
  • Wide area networking considerations
  • Migration strategies
  • VoIP Implementation: Management Best Practices
  • Disaster Recovery
  • Security Issues
  • Troubleshooting in a VoIP Environment

VoIP Training Wrap-up: System View

  • Putting it all together
  • End-to-end performance
  • Future of VoIP communications

(Optional) Action Learning Workshop (third day)

  • Develop a high-level design
  • Use appropriate tools (Internet connection required) to size network requirements
  • Build endpoint requirements plan
  • Data network impact considered
  • Select deployment model and procurement requirements
VoIP Training Course Wrap-Up

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